When the website goes down you will still get charged. you bank Bank will approve and you still dont tickets and money is held up till midnight.
According to customer service at Trailways it had been down all day. instead of putting up a page indicating There was is an issue such as a 404 or sorry we are down please try back later. There is no indication that the site has issues or is down till it claims your card was declined and you need to contact your bank.
if you need to buy a ticket for Trailways call customer support first thing and check status of website and if its down get the number to call the carrier directly. Customer support was very nice.
Product or Service Mentioned: Trailways Website.
Reason of review: Order processing issue.
Monetary Loss: $140.
Preferred solution: Let the company propose a solution.
I liked: Customer service was calm and handled a very upset customer well.
I didn't like: No indication billing being down was put in place.