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Trailways - Service

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills
3.5
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#1397051
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We arrived in Porto airport, Portugal on the afternoon of 28 of Oct 18 and searched for our driver. We know that they can be hard to find given the last ride in Budapest, where they were at the very back of the arrivals area with a small name on an A4 sheet of paper....
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#1395194
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People with disabilties have the right ti be treated as equal and just be ause a d7sabled man in a a wheel chair wants ti get of for breaks he or sge should gladly do it without beimg r7fe or cindesending. Amd he shouldnt tatget other older dusable people either when...
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1.5
Kadoka,South Dakota
#1330438
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Trailways - Scary and shocked

Make a complaint against a ridicouslly rude. Mean. Scary. Honestlly from the moment she took our tickets to the 3 times she stopped the bus to scream. Belittle. And scare everyone. I started taping her treatment of passengers
1.0
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#1320921
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Trailways - Smelly bus

It’s rediculous that I spend my money numorous time to have to sit on a smelly bus for 3 hours, it smell like bad urine throughout the whole bus it’s DISGUSTING This isn’t fair at ALL
1.0
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#1259198
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Trailways - Drivers will run you over

Charter bus 628 ran red light almost running down pedestrian s in DC the sad thing he was going anywhere. Trailways you need to retrain your driver's.they will get you suedl
#1252779
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When the website goes down you will still get charged. you bank Bank will approve and you still dont tickets and money is held up till midnight. According to customer service at Trailways it had been down all day. instead of putting up a page indicating There was is an...
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3.0
Corydon,Indiana
I liked
  • Customer service was calm and handled a very upset customer well
I didn't like
  • No indication billing being down was put in place
#1221302
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I left from Tallahassee Florida at 12:25 a.m. January 6th 2018 headin for Rochester New York. I upgraded my ticket and paid $20.00 extra so that I could arrive at an earlier time. There have been one delay after another delay in busses being on time at all stops. This...
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1.0
I didn't like
  • Poor customer service
#1163915
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Trailways custumer service is bad ladies who pick up phone talking like boss they doesn,t care about custumer because they know one time you buy ticket they don,t refund that,s the reason they talk *** plus *** they don,t have printer in office in binghamton woh and...
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#1154983
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Trailways - I have been on this bus going from omaha Nebraska to Chicago I'll, since 845 pm it's now 413 am and this driver has not stopped for us to get drinks, food, or anything... what kind of service is this?

NEVER AGAIN WILL I USE THEIR SERVICES....7/1/17 TO 7/2/17
1.5
Details
Billing Practices
Customer service
Discounts and Special Offers
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1068866
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