Contact Trailways Customer Service
Trailways Phone Numbers and Emails
Toll-Free Number:
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(800) 858-8555
Customer Service:
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(703) 691-3052Charter Buses
Legal:
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(914) 559-2333Privacy Inquiries
Trailways Emails:
How to Contact Trailways?
Most Popular Number:
| Total calls: 74 | Issues resolved: 2 | Last call: Mar 30, 2025 |
Trailways Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Trailways is 8008588555. 90% of consumers used this number to address their issues and concerns.
The longest wait times are on Friday, while the shortest are on Tuesday. The average call time is 4 minutes.
Be prepared for the call as Trailways may ask you for the following information to identify you as a customer: order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Trailways is 8008588555. 90% of consumers used this number to address their issues and concerns.
The longest wait times are on Friday, while the shortest are on Tuesday. The average call time is 4 minutes.
Be prepared for the call as Trailways may ask you for the following information to identify you as a customer: order id or tracking no.
People call Trailways mainly because of product/ service, request for information and activation/ cancellation.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Trailways is info@trailways.com. 92% of customers use this email address to address their issues and concerns.
Contact Information
Trailways Website:
Trailways Help Center:
Corporate Office Address:
Summary of Trailways Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Trailways?
Request for Information Question:
- “To get information”
- “Ticket questions”
- “Trying to see how much a bus ticket is”
Product/ Service Question:
- “Wont continue to let me pay its stuck on my answer”
- “To file a complaint”
- “Broke down”
Staff Question:
- “I had a very disrespectful call with castomer service needs to be resoved”
- “I Need to speak To a Manager”
- “Make a complaint against a ridicouslly rude. Mean. Scary. Honestlly from the moment she took our tickets to the 3 times she stopped the bus to scream. Belittle. And scare everyone. I started taping her treatment of passengers”
Activation/ Cancellation Question:
- “Ticket cancellation”
Website/ Application Question:
- “Ur Website down”
Account Question:
- “I want to delete my account”
Return/ Replace Question:
- “Change ticket”
Payments and Charges Question:
- “Overpayment”
Refund Question:
- “Refund”
Other Question:
- “Ticket info shedules”
- “I left my airpods in bus”
- “Price and schedule”
About
Trailways is a transportation company which provides bus travel services. It was founded by 5 independent bus companies in 1936. The headquarters is based in Fairfax, Virginia, USA. Trailways has more than 70 independent bus companies which operate in the United States, Canada, and Europe. The company offers the following services: individual bus tickets, Trailways tours, and charters. It is also possible to rent a bus for one-way and round-trip. Tickets for any bus can be purchased online. Users just need to indicate the following: trip type, destination, and depart date. All company employees undergo driver training, defensive driving, transport management, and vehicle maintenance education.
Trailways is ranked 50 out of 209 in Buses category
Compare Trailways Customer Service To
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