Contact Trailways Customer Service
Trailways Phone Numbers and Emails
Toll-Free Number:
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(800) 858-8555
Customer Service:
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(703) 691-3052Charter Buses
Legal:
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(914) 559-2333Privacy Inquiries
Trailways Emails:
Trailways Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Trailways is (800) 858-8555. 91% of consumers used this number to address their issues and concerns.
The longest wait times are on Friday, while the shortest are on Tuesday. The average call time is 3 minutes.
Be prepared for the call as Trailways may ask you for the following information to identify you as a customer: order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Trailways is (800) 858-8555. 91% of consumers used this number to address their issues and concerns.
The longest wait times are on Friday, while the shortest are on Tuesday. The average call time is 3 minutes.
Be prepared for the call as Trailways may ask you for the following information to identify you as a customer: order id or tracking no.
People call Trailways mainly because of product/ service, request for information and staff.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Trailways is info@trailways.com. 69% of customers use this email address to address their issues and concerns.
How to Contact Trailways?
Most Popular Number:
| Total calls: 90 | Issues resolved: 3 | Last call: Jan 5, 2026 |
Contact Information
Trailways Website:
Trailways Help Center:
Corporate Office Address:
Summary of Trailways Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Trailways?
Request for Information Question:
- “To get information”
- “Ticket questions”
- “Trying to see how much a bus ticket is”
Product/ Service Question:
- “Book ticket”
- “Child is on a bus currently which has broken down – looking for updated information”
- “Buy ticket”
Staff Question:
- “Customer service”
- “I had a very disrespectful call with castomer service needs to be resoved”
- “I Need to speak To a Manager”
Payments and Charges Question:
- “I was riding my way to the bus station And I got into a serious accident I didn’t get a chance to use my ticket. I’m in the hospital, but I wanna know if I can go to the same place at a different date since I paid for my bus ticket.”
- “Overpayment”
Refund Question:
- “A refund that was supposed to be back on my bank card”
- “Refund”
Activation/ Cancellation Question:
- “Ticket cancellation”
Shipping and Delivery Question:
- “My bus hasn’t arrived”
Website/ Application Question:
- “Ur Website down”
Account Question:
- “I want to delete my account”
Return/ Replace Question:
- “Change ticket”
Other Question:
- “Lost suitcase”
- “Bus schedule to ottumwa Amtrak station from Dubuque”
- “Missed the bus”
About
Trailways is a transportation company which provides bus travel services. It was founded by 5 independent bus companies in 1936. The headquarters is based in Fairfax, Virginia, USA. Trailways has more than 70 independent bus companies which operate in the United States, Canada, and Europe. The company offers the following services: individual bus tickets, Trailways tours, and charters. It is also possible to rent a bus for one-way and round-trip. Tickets for any bus can be purchased online. Users just need to indicate the following: trip type, destination, and depart date. All company employees undergo driver training, defensive driving, transport management, and vehicle maintenance education.
Trailways is ranked 44 out of 221 in Buses category
Compare Trailways Customer Service To
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