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Trailways has a terrible online ticket policy, that says if you purchased a ticket but don't print it, it was not be honored. The policy is archaic and inconsiderate, and trying to communicate anything with them is the most frustrating experience. I had an urgent...
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Anonymous
Anonymous

THE WORST COMPANY AND THE WORST CUSTOMER SERVICE EVER.

1.0
#1059629
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I purchased two tickets for a return trip from SUNY Albany. I inadvertently selected the wrong departure time. I noticed this when I looked at my confirmation email. I immediately called the 1-800 # and explained that my tickets had the wrong departure time selected. I...
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1.0
#1040233
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I just booked a Ticket from Miami Florida to Dothan Alabama 12/04/16 for 12/17/16. I reviewed my ticket before submitting it since I know there is no refund or transfer of ticket. Now when I am about to print my ticket, I see that my ticket is dated 12/19/16. I need to...
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3.0
I didn't like
  • I regularly travel with trailways for their hospitality
#966861
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Booked from Somerville to Lehigtown in Pa, but when i reached the bus stop and the bus didnt show up these people told me I had to pay addtiional 25$ just to book the reservation and make the bus to stop and this is apart from the bus fare charge that i already...
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1.0
#960078
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Ok.. I brought a ticket online from Potsdam to NYC..It's a round trip, just so your guys know. And I study at Clarkson University. During our way up to University, the bus make stop at Cheel Campus Center. For the safety, we ask if this is the place we will board on...
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1.0
Potsdam, New York
#908049
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Are you kidding me?? I got picked up in grand island Nebraska july 12, 2016 not a surprise bus was 10 minutes late like always! Bus driver was rude 230. A.m. stopped for 20 minutes went inside for blanket which they didnt have when coming back the buser driver has a...
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1.0
#880282
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Driver at first did not want to re-spray the bathroom but finally did and told us it was not that bad and it was a plumbing issue he could do nothing about. My wife and her sister used deodorant on dirty underwear to cover their face, I used a bar of soap wrapped with...
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Anonymous
Anonymous

Get your companies straight! The bus # you gave is a GREYHOUND not Trailways! Trailways is known for taking WAY better care of their equipment than Greyhound.... just sayin'....

Anonymous
Anonymous

86276 is a Greyhound Bus not Trailways.

#836124
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ONLINE TICKETS ARE A REVENUE SCAM FOR THE COMPANY! Trailways NY did not honor a ticket that I purchased online. I was required to purchase a second ticket and they will not refund the ticket purchased on-line. I used a mobile device to purchase my on-line ticket and...
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Anonymous
Anonymous

It's called a Print At Home Ticket for a reason.

#816360
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I found the exact same thing. Rude, unhelpful, inconsiderate customer service. They left my son stranded at night in Saratoga after I bought him an emergency online ticket (he missed his Amtrak train to NYC and the station was closed). He had the confirmation email, I...
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1.0
#687192
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After having an unexpected, horrible family emergency, I needed to cancel my trip to NYC. When I contacted the company, they informed me me tickets were non-refundable. There is not clear, spelled out terms online. The confirmation email says nothing about the tickets...
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#683916
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